Case Study

Campaign Council

Building a Real-Time Election Day Situation Room

Service

Industry

Politics

When

Nov 2023

60%

Reduction in average response times, from 38 minutes to 15 minutes

95%

Coverage of high-risk polling units, exceeding the 90 per cent target

2.5m+

Voters covered during the election, with over 4,000 trained field agents engaged

Design and deployment of a real-time election day Situation Room integrating call centre operations, GIS-enabled dashboards, and rapid response teams to ensure incident visibility and swift action in a high-stakes gubernatorial election.

During a high-stakes gubernatorial election in South-South Nigeria, the campaign council faced a challenging environment with connectivity gaps, a history of localised incidents, and risks of voter disenfranchisement. Manual call logs and fragmented local teams led to slow response times and uneven coverage of high-risk polling units.

VIISAUS designed and deployed an integrated Election Day Situation Room, combining call centre operations, GIS-enabled dashboards, and rapid response field teams. The platform enabled centralised incident visibility, AI-assisted call routing to the nearest field team, and tiered escalation protocols embedded in the workflow.

The impact was immediate and measurable:

Average response times fell by 60 per cent.
Coverage extended to 95 per cent of high-risk polling units.
Only seven incidents went unresolved, well below the target.

Beyond the numbers, the Situation Room bolstered trust among campaign agents, observers, and stakeholders. It demonstrated how digital transformation and rapid-response coordination can decisively improve electoral operations in challenging environments.